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Westpay career site
Operations · Stockholm

Supporttekniker

Be part of a successful journey in a growing company with a pioneering spirit.

We usually respond within a day

Är du social, flexibel, nyfiken och har erfarenhet av Supportarbete och redo att ta nästa steg som medlem i vårt supportteam?
Då ska du söka den här tjänsten!

Rekrytering av denna tjänst görs i samarbete med Women Ahead: 

https://womenahead.se/jobs/293-supporttekniker/

 

Om rollen

Som Supporttekniker kommer du att vara en av de nyckelpersoner de team som jobbar med felsökning och support direkt mot kund. Du är även en nyckelspelare i det interna samarbetet mellan avdelningar såsom Product Management, Development, Sales, Supply, Customer Success och IT Operations.

Exempel på arbetsuppgifter:

  • Ge support och kommunicera direkt till Westpays kunder
  • Felsöka problem och analysera loggfiler från databaser som en del av felsökningen
  • Dokumentera supportärenden, rutiner och användarinstruktioner
  • Administrera Support Management System (Zendesk)
  • Genomföra utbildningssessioner med kunder (på och utanför anläggningen)
  • Delta i regressionstestning av nya produkter
  • Delta i förvaltningsmöten med kund


Din profil

Du har ett par års erfarenhet av arbete inom Support, gärna mer teknisk 2nd line support. Till denna tjänst söker vi en nyfiken och handlingskraftig person som känner sig bekväm med kommunikation och att vara kundernas ambassadör. Vi ser gärna att du har erfarenhet av att ha arbetat med support i ett företag där beslutsvägarna är korta och att du har högt eget driv.

Har du erfarenhet från fintech branschen är det meriterande. Då Westpay är ett mindre företag är prestigelöshet viktigt med ett entreprenöriellt tänk och agerande. Du är motiverad, självgående, strukturerad och handlingskraftig. Starkt kundfokus ser vi som en självklarhet och du är en utpräglad problemlösare. Svenska och engelska i tal och skrift är ett krav i denna roll. Om du inte har all erfarenhet kommer vi att lära dig allt vi kan!

We offer you:

A great company

A thrilling journey in a future oriented market. A pragmatic, fun and creative environment. A great team spirit that embrace diversity. Entrepreneurial culture gives you responsibility and opportunities. You are an active part in our development of the next generation payment solutions.

Competitive compensation

We offer competitive compensation with result based upside. Premium individual pension plan. Flexible working location.

Health & Wellness

Personal social or training compensation package. Several group activities including company breakfasts, off-site team events and more.

Team
Operations
Role
Support Engineer
Locations
Stockholm
Picture of Andrés Dougnac
Contact Andrés Dougnac Head of Customer Success – Operations

Job Openings

More jobs

What's in it for you?

  • Competitive Compensation

    We offer competitive compensation with result based upside. Premium individual pension plan. Flexible working location.

  • Health & Wellness

    Personal social or training compensation package. Several group activities including company breakfasts, off-site team events and more.

  • Personal Growth

    Entrepreneurial culture gives you responsibility and opportunities. Continuous career planning including personal training to help you grow as a team member and individual.

About Westpay

Westpay is a full-service fintech- and payment solution provider that offers solutions that simplify payments and amplifies the overall customer experience. Our customers are merchants and POS Partners active in the restaurant, hotel and retail market segments. The company is active in four main market areas: The Nordic countries, Europe, Africa, and South- and South East Asia. Westpay is headquartered in Stockholm, Sweden and is listed on Nasdaq First North Growth Market.

Coworkers 50
Operations · Stockholm

Supporttekniker

Be part of a successful journey in a growing company with a pioneering spirit.

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Already working at Westpay?

Let’s recruit together and find your next colleague.

@westpay.se